Re-Opening Guidelines


As of June 1, 2020, Infinity Massage & Wellness is able to serve our massage clients. We are excited to be back and look forward to helping you relax and renew once again.

Our commitment to providing our clients with the best massage experience remains unchanged, even in these difficult times. To ensure the safety of our clients and staff, we’ve made some adjustments to limit unnecessary contact.

Please keep these guidelines in mind when booking and preparing for your session.

 

Making an Appointment

  • Online booking is highly recommended – best for contact-free payment and first choice of available appointments. Schedule now!
  • Create a profile online – this allows you to securely create a profile with current contact information and safely keep a credit card on file for easy online ordering and touch-free in-person purchases. Get started.
  • Automated confirmations – we will only be sending confirmations via our automated systems through text or email. Please click “confirm” upon receipt. If you are not getting reminders, please let your therapist know and we can help you update your profile.
  • Re-opening with limited staff – to minimize contact, we will not have a receptionist at this time. Calls will be handled by an automated system.

*Please note that if you have hit “unsubscribe” to text/email messages previously, you will not receive these confirmation messages.

About your Appointment

  • Upon arrival, please wait in your car and we will text you when we are ready for you.
  • If you are new to Infinity, please arrive at least 10 minutes before your appointment start time to complete paperwork and ensure your session starts on time.
  • Clients and staff are required to wear face masks when in common areas.
  • Hand sanitizer will be available in each treatment room and in common areas.
  • In addition to our already stringent cleaning protocols, high-touch/common areas will be sanitized frequently after use.

 

Not feeling well? Please reschedule – If you have been sick, had a fever within the last 24 hours, had flu-like symptoms, sore throat, shortness of breath or been in contact with anyone who has been diagnosed with Covid-19 within the last 14 days, we ask you to please reschedule your appointment for a later date. Our staff will ask these questions and therapists can deny service if they do not feel safe.

Your time is very valuable and so is that of our therapists. Please cancel your appointment ASAP if you have a conflict or any of the above issues.

Thank you and we look forward to seeing you soon! If you have questions or concerns, please contact us.